BUSINESS PROCESS OUTSOURCING

Accelerate Your Journey by Leveraging Our Resources, Experience and Expertise

When you need help to grow your business, contact SDG for complete business process outsourcing solutions. Our BPO services help drive improvements in your business. Our proven solutions, evidence-based insights and result-oriented approach have allowed us to grow and become the outsourcing global leader we are today.

WHETHER YOU’RE A SMALL BUSINESS OR A FORTUNE 500,
WE’RE HERE TO HELP
Access the Resources You Need:

Our Inbound/ Outbound Campaign

From offering real-time support services to providing innovative solutions to customers, our versatile services are customized to meet your needs. They include:

  • Sales
  • Lead Generation
  • Appointment Setting
  • Lead Quality Verification

Voice Services

Our voice-based services are broad so regardless of what you need, expect to save time for your core business activities. Our value-added services include:

  • Customer Service
  • Retention/ Cancellations
  • Tele-Sales
  • Order Taking
  • Appointment Setting
  • Lead Generation
  • L0/ L1/ L2 Technical Support
  • Infomercials
  • Direct Response
  • Customer Loyalty Programs
  • Call Quality Audit Program
  • Market Research & Surveys
  • Collection Services

Non-Voice Services

We have a team of representatives with the right skills for non-voice processes. Effective communication, client satisfaction and sound technical knowledge are what makes them stand out. They specialize in:

  • Order Processing
  • Billing
  • Transcription
  • Customer Service – Email/ Chat
  • Technical Support – Email/ Chat
  • Ticket Management
  • Back Office Management

ARE YOU READY TO GIVE YOUR

CUSTOMERS EXCEPTIONAL
CUSTOMER SERVICE?

Custom Pricing. Simple, Flexible Plans. No Long Term Contracts.

Schedule Time to Talk

Why Us

SDG specializes in delivering services that are easily adaptable to the requirements of your business. SDG’s hands-on approach, technical know-how, high accuracy levels and rich experience allow us to offer quality assurance and excellent return on your investment. Our business process outsourcing services allow you to stop worrying over the non-essentials, and instead give you the opportunity to grow your business.

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    Cloud Technology

    Say goodbye to hardware requirements, installation and maintenance charges. Reduce your overhead costs with our cloud telephone system.

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    Data Security

    We pay special attention to data security and confidentiality. Your valuable data is secure with us.

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    Professional Team

    We have a dedicated team of knowledgeable and experienced professionals working round the clock for your benefit.

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    Domain Expertise

    With experts from different fields on board we succeed in various scenarios and projects.

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    Customized Solutions

    Our creative, unique and technically sound solutions are tailored to meet your business requirements at minimal cost.

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    Competitive Pricing

    With our high-quality services, you get the best services at competitive prices with no last-minute surprises.